We regret that all goods sold are not refundable or exchangeable. Products are only exchangeable if they have been defective and faulty. The Baby Quokka reserves the right to disallow exchanges based on management's discretion. 

All exchanges must be made within 7 days from the date of receiving your items. Should there be no stock available at the time of exchange, we will offer you the full refund of the item(s).

To return an item(s) for exchange or refund, you will need to bear the shipping cost of the item and we will not be held responsible for any lost or damaged item(s). It would be best to ensure the item(s) is appropriately packed and shipped with a tracking number. 

Please do not hesitate to contact us at thebabyquokka@gmail.com. We will assist you at our best.